Call Center Representative

Job Details: Job Location: Marshalltown

• Marshalltown, IA, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Minimal, Job Category: Health Care, Call Center Representative Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life. We have an immediate opening for full-time Appointment Scheduling Agent in our Marshalltown office.

Responsibilities include

Answering telephone calls in a clear professional manner. Directing telephone calls accordingly. Making, canceling and rescheduling patient appointments. Gathering, verifying and entering demographic information. Opening and/or closing the clinic according to scheduled rotation. Maintaining patient records according to HIPAA guidelines.

Effectively interacting with co-workers, physicians and patients. Performing other duties as needed.

Qualifications

Ability to demonstrate strong patient service skills. Ability to effectively enter information into a variety of computer programs. Ability to portray a professional attitude and appearance. Ability to demonstrate strong verbal and written communication skills. Ability to work independently and as part of a team. Ability to thrive in a fast pace, high call volume environment.

Ability to work M-F between the hours of 7:30AM and 5:30PM Previous experience in a call center or medical office required. If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply.

EOE Qualifications: