Systems & Process Improvement Analyst

Job Description The Systems Process Improvement Analyst provides analytical, facilitation, documentation, and implementation support for university-wide process improvement initiatives. Working within the Innovation Hub’s Systems Process Improvement Center, the Analyst partners with faculty, staff, administrators, subject matter experts, project teams, and technology partners to understand how work is currently performed, identify opportunities for improvement, develop future-state processes, and support implementation of sustainable solutions.

The position applies systems thinking, process analysis, data analysis, and continuous improvement methods to institutional operations. The Analyst examines the relationships among people, processes, policies, technology, data, organizational structures, and user experience to identify root causes and develop practical improvements.

The position expands the University’s capacity to conduct systems and process improvement work. It operates under the strategic and methodological leadership of the Director of Systems Process Improvement and works collaboratively with Innovation Hub project management, workplace training, change leadership, and technology partners.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Assess institutional processes, services, workflows, and business practices; engage stakeholders and subject matter experts to understand how work is performed; and document processes, handoffs, decision points, dependencies, variations, and areas of inefficiency. Identify improvement opportunities: Conduct root-cause analysis and apply process improvement, Lean, systems-thinking, and problem-solving methods to identify opportunities to simplify, standardize, consolidate, automate, redesign, or eliminate work.

Design future-state solutions: Collaborate with stakeholders to develop improved processes, workflows, roles, responsibilities, controls, service models, and documentation; evaluate alternatives based on effectiveness, efficiency, feasibility, risk, cost, user experience, and institutional impact. Conduct business and systems analysis: Gather and document business and functional requirements; analyze relationships among processes, systems, data, policies, organizational structures, and users; and identify technology dependencies, manual work, duplicate data entry, and opportunities for automation.

Support implementation and adoption: Translate recommendations into actionable implementation plans and support pilots, testing, rollout, and post-implementation review. Partner with project management, technology, training, and change leadership resources to support successful adoption of improvements. Measure and evaluate results: Gather and analyze qualitative and quantitative data, establish baselines and performance measures, evaluate outcomes, and use findings and stakeholder feedback to determine whether improvements are achieving intended results.

Develop and maintain documentation: Create and maintain process maps, workflow diagrams, requirements, standard operating procedures, process guides, recommendations, analytical summaries, and other materials needed to communicate and sustain improvements. Contribute to institutional improvement capacity: Develop and support repeatable tools, methodologies, and resources that strengthen the University’s overall capacity for systems and process improvement.