Sr. Technical Operations Engineer

Summary We are looking for a Senior Technical Operations Engineer to monitor, manage, and troubleshoot our charging network from the backend, and to guide our field teams when faults occur.

Key Responsibilities

Monitor charger uptime and network performance in real time through the CPMS Diagnose charger faults using OCPP logs and identify whether the issue is hardware, connectivity, or software Manage tariffs, load balancing, and remote firmware updates Raise, track, and escalate tickets, and document resolutions Give clear instructions to on-site technicians and electricians Run uptime and utilization reports and identify recurring issues across the fleet Requirements Requirements Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, IT, or Operations Management 5+ years of experience in network operations, preferably in EV charging, telecom, data center, or energy Strong knowledge of OCPP (1.

6J and 2.0.1) Hands-on experience with a Charging Point Management System (CPMS) Understanding of networking: TCP/IP, VPNs, 4G/LTE connectivity, and REST APIs Experience with ticketing or helpdesk tools (Jira, Zendesk, or Zoho Desk) Qualifications and Skills Familiarity with AC and DC fast charging hardware (controllers, contactors, RFID readers) Basic electrical knowledge, including load management and error codes such as overvoltage and ground faults Data analysis and reporting skills Strong problem-solving skills and clear communication Nice to Have ITIL or CCNA certification Knowledge of ISO 15118