Business Operations & Strategy Manager

Position Summary

Horatio is a global BPO operating across the US, Dominican Republic, Honduras, and Colombia, partnering with high-growth and venture-backed startups. In this role, you will work directly alongside company founders and executive leadership to solve complex, cross-functional operational challenges. Rather than focusing on reporting, you will own initiatives from start to finish—translating high-level requests into fully designed, budgeted, and actionable execution plans, then driving implementation across every impacted team.

Here is a real example of the work. Leadership says: “ We want to pay bonuses based on gross margin and profit goals for each account. ” What You Will Do: Design Programs: Build fair, goal-aligned bonus structures and clearly communicate them to teams. Build Visibility: Develop monthly gross margin dashboards per account.

Connect Systems: Integrate HR, workforce management, billing, and payroll (e.g., in Snowflake). Ensure Data Integrity: Clean and align source HR records with roles and billing rules. You're a Fit If You have experience in Ops, BizOps, strategy, or consulting. You can bridge the gap between team comms and complex data architecture.

You want direct access to founders and real ownership.

Responsibilities

Turn ambiguous problems into metrics, analyze cross-system data, and target root causes. Solution Design: Build end-to-end operational plans, financial/P&L models, and resolve executive objections upfront. Executive Buy-In: Present complete, decision-ready proposals directly to founders. Execution & Adoption: Lead cross-functional rollouts, build dashboards, and drive long-term tool adoption.

Operational Leverage: Evaluate software/vendors, mitigate P&L risks, and build repeatable playbooks. Cross-Functional Leadership: Act as a strategic liaison and communicate insights via clear briefings/decks. Strategic Insights: Uncover operational growth opportunities and build trend-forecasting models (revenue, volume, churn).

Required Skills

& Qualifications Financial Modeling: Hands-on P&L, unit economics, margin, and scenario modeling. Data & AI Tools: Advanced Excel/Sheets, BI tools (Looker/Power BI/Tableau), SQL (a plus), and AI tools like Claude. Communication & Mindset: Crisp executive writing, structured problem-solving, and a focus on P&L impact over slides.

Experience & Education: BizOps, FP&A, or consulting (preferably in BPO, staffing, or contact centers). Bachelor's degree required (MBA a plus). Languages: Fluent English required; Spanish strongly preferred.