Pre-Sales Executive

We are looking for a proactive and customer-focused Pre-Sales Executive to support the sales team by engaging with prospective clients, qualifying leads, scheduling appointments, and ensuring a seamless handover to the Design Consultant or Sales team. The ideal candidate should possess excellent communication skills, customer relationship management abilities, and an interest in interior design.

Key Responsibilities

Contact and follow up with leads generated through digital platforms, walk-ins, referrals, and marketing campaigns. Qualify prospective customers by understanding their requirements, budget, location, and project timeline. Schedule appointments between qualified leads and Design Consultants. Explain the company's interior design services, process, and unique value proposition to potential clients.

Maintain regular follow-ups with prospective customers through calls, emails, and WhatsApp. Ensure all customer information is accurately updated in the CRM system. Coordinate with the Sales and Design teams to ensure smooth lead handover. Track lead status and provide timely updates to the management team. Handle customer queries professionally and resolve basic concerns before assigning them to the sales team.

Achieve daily, weekly, and monthly lead qualification and appointment targets. Build and maintain strong relationships with prospective clients to improve conversion rates. Support promotional campaigns and outbound calling activities as required.