Patient Care Clerk (Referral)

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We are seeking a Patient Care Clerk for our Patient Services Department, where they will be in charge of the arrangement of the off-site clinical care referral process.

Please note this is for our Harlem Location.

Duties and responsibilities

Utilizes knowledge of organizational guidelines, eligibility rules and covered benefits to coordinate all approved off-site appointments with participating providers. Serves as the liaison between the Health Centers and off-site providers involved in patient care. Ensures that referrals are authorized and scheduled in an appropriate timeframe.

Follows Patient Services workflow process from implementation to timely completion. Maintains up-to date knowledge of all external partners’ requirements and guidelines related to off-site referrals and communication method. Follows organizational policies and procedures for the provision of off-site referrals. Serves as a resource for providers and patients for the explanation of off-site referral process.

Appropriately escalates any external resource issues as well as opportunities for improving referral care delivery to supervisor. Ensures patient confidentiality and follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI. Performs additional job related clerical duties (answering phones, copying, data entry, scanning, etc.)

as needed. Represents the Health Center to outside providers in a professional manner. Updates patient demographics and other data on EMR, as needed. Provides excellent customer service. Contributes to team effort. Assists in other areas, as needed. Performs other duties as assigned.

Education and experience

2+ years’ related work experience in a healthcare setting. Proficiency with Electronic Medical Record (Cerner preferred). Excellent interpersonal, customer service, verbal and written communication skills. Knowledge of Microsoft Office and proficient typing skills. Ability to manage and effectively follow up on completion of assigned duties.

Demonstrated ability to take ownership of assigned duties and responsibilities. Strong ability to maintain positive and professional relationships with peers. Positive work attitude. High School Diploma or GED. Associate’s Degree preferred. Bilingual a plus (Spanish, Mandarin, Cantonese, Creole Polish Russian). Compensation/Benefits: Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays) 401(k) Plan Life Insurance Tuition Reimbursement Member’s Health Assistance Program Pre-Paid Legal Services