IT Helpdesk Support Engineer

Requirements

Suez, Egypt (Suez residents are a must) Job Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 2 years of hands-on experience in IT Helpdesk Support. Technical Skills: Good knowledge of Windows and Windows Server, with basic knowledge of macOS or Linux. Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.

Experience with Microsoft Office and common business applications. Ability to troubleshoot PC and laptop hardware issues. Familiarity with Active Directory and user account management. Basic cybersecurity awareness. Ability to troubleshoot hardware, software, and network-related issues. Required Soft Skills: Strong verbal and written communication skills.

Excellent problem-solving and analytical thinking. Customer-oriented mindset with patience and empathy. Ability to provide effective technical support and resolve user issues.