Cloud NOC Analyst (L1)

JOB DESCRIPTION Cloud NOC Analyst (L1) Cordance RFP | 18x7 AWS & Azure Managed NOC ROLE PURPOSE ENGAGEMENT CONTEXT Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Key Responsibilities

• Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.
• Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.
• Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.
• Perform first-level checks across compute, storage, networking, databases and cloud services.
• Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.
• Support major-incident bridges, shift handovers and daily operational reporting.
• Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation. Must-Have Technical & Operational Skills
• 2–4 years NOC/cloud/infrastructure operations experience.
• Hands-on AWS and/or Azure monitoring experience.
• Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.
• Incident/event triage and severity/priority management.
• ITSM knowledge: Incident, Service Request, Change and Escalation.
• Basic AWS/Azure compute, storage, networking and database knowledge.
• Ability to interpret metrics, logs, dashboards and alerts.
• Strong written/verbal communication and shift-handover discipline.
• Willingness to work 18x7 rotational shifts including weekends/holidays. Nice-to-Have Skills
• ITIL Foundation.
• AWS Cloud Practitioner or Azure Fundamentals.
• Jira Service Management or ServiceNow.
• Basic PowerShell/Python/shell scripting.
• Exposure to automation/auto-remediation and event correlation.
• Experience in customer-facing or regulated environments. Working Model
• Operate within defined governance, security, access-control, change and escalation procedures.
• Maintain accurate operational documentation, handover records and knowledge assets.