Job description
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Lead and develop the VIP Account Management team, ensuring consistent delivery of personalized, high-quality service to high-value players;
Set performance expectations, conduct regular check-ins, and support the team's growth and day-to-day coordination;
Oversee the team's VIP player portfolio, ensuring proactive and timely relationship management across all accounts;
Handle escalated player situations and high-risk account cases directly when needed;
Track key metrics including retention, player activity, churn, and bonus utilization, and report findings to senior management;
Work closely with CRM, Customer Service, and Brand teams to develop campaigns and events tailored to VIP players;
Own the VIP strategy for the local market while actively leading expansion efforts into new markets across LATAM;
Ensure all player interactions and team operations comply with regulatory requirements and responsible gaming policies.
Experience you’ll need to bring:
6+ years in Account Management, Key Account Management (KAM), or B2B/B2C Sales, preferably in online gaming or casino;
Proven experience leading or mentoring teams ( At least 1 -2 years of leadership experience);
Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics;
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Full English fluency (both written and spoken) is required to interface with international executive teams.
Hands-on experience working with CRM systems and analytics/forecasting tools (e.g., Salesforce, HubSpot, Power BI).
- Strong numerical ability to analyze metrics like Churn Rate, Player Activity, and Net Revenues (NGR).
It's a perfect match if you have those personal features:
Natural leader with a coaching mindset and genuine interest in people's development;
Player-first attitude with a strong sense of ownership and accountability;
Calm and solution-oriented when handling escalations or high-pressure situations;
- Data-driven thinker who can translate numbers into actionable decisions;
Collaborative and communicative across teams and seniority levels;
- Comfortable operating at high speed in dynamic, evolving environments with high adaptability to changing priorities.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits
Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.