Group Manager(Research Delivery)

About US

Infollion Research Services Limited, incorporated in 2009, is a listed B2B human intelligence and expert network platform connecting organizations with senior professionals and subject-matter experts across industries. Our clients include global management consulting firms, private equity and hedge funds, and leading enterprises that rely on experienced professionals for research, decision-making, and specialized business needs.

Over more than a decade, we've built a deep and credible network of domain experts across pharmaceuticals, chemicals, industrials, financial services, and more. Role Overview

• Infollion is looking for a Business Delivery Lead/ Group Manager to hold the Execution & P&L. He will be expected to operate with a business-owner mindset, balancing delivery commitments, client expectations, people management, and financial performance. Role details on KRA's as below: Research Delivery & Operations Oversee end-to-end research delivery across multiple teams, ensuring timely execution of projects in line with client requirements and agreed turnaround times. Monitor project progress, delivery quality, productivity, and adherence to defined service-level agreements (SLAs). Ensure effective allocation and utilization of resources across teams based on business priorities and project requirements. Identify delivery bottlenecks, operational gaps &recurring challenges and implement corrective measures. Establish standardized workflows, review mechanisms, and reporting practices to improve delivery efficiency. Ensure consistency in research quality, process adherence, and service delivery standards across teams. Client Delivery Ensure delivery commitments are met in accordance with client expectations, project scope, and agreed timelines. Coordinate with client-facing teams to understand project priorities, resolve delivery challenges, and manage escalations. Establish effective communication channels between research teams, business teams, and other internal stakeholders. Monitor client feedback and identify opportunities to improve delivery quality and service experience. Support the resolution of critical delivery issues and ensure appropriate corrective and preventive actions. Maintain visibility on project status, resource requirements, delivery risks, and dependencies. Business Planning & Strategy Translate organizational strategy into actionable team plans. Identify opportunities for process improvement, efficiency gains, and cost optimization. Monitor execution of key initiatives and ensure alignment with business priorities. Collaborate with cross Functional teams including Sales, Operations, HR, and Leadership. Provide regular updates and insights to senior management. Act as a bridge between leadership strategy and team execution. Support business leadership in planning for new projects, client requirements, and expansion of delivery capabilities. Take ownership of the P&L for the assigned research delivery group, ensuring alignment between revenue targets, delivery commitments, operating costs, and profitability. Monitor revenue performance, cost structures, team utilization, and margins to ensure financial and operational targets are achieved Resource Management & Execution Align delivery capacity with business demand, client requirements, and projected workloads. Participate in workforce planning, capacity assessment, and resource allocation across teams. Anticipate potential delivery risks and develop contingency plans to maintain business continuity. Develop and execute plans to improve group profitability through effective resource allocation, workforce planning, productivity improvement, and cost optimization. Track budget versus actual performance, identify financial variances, and implement corrective actions to address gaps. Talent Development & Coaching Identify high-potential employees and create development plans. Support hiring, onboarding, and capability-building initiatives. Foster a learning culture within the team. Designing programs and learning modules for new hire programs Providing real-time examples and case studies to help in regular activities Coaching & guiding managers on regular basis, giving constructive feedback Process & Quality Governance Establish and monitor standard operating procedures (SOPs). Ensure adherence to compliance, quality standards, and organizational policies. Lead process optimization and automation initiatives where applicable. Experience & Qualifications MBA / Postgraduate degree in Business Management, Operations, or related field preferred. 10-12+ years of experience in Operations / Business Management / Consulting / Service Delivery. Prior experience managing multi-team operations and P&L ownership. Process optimization and operational scalability Strong communication, leadership, and problem-solving skills