Office Manager (Home Services Industry)

Join the team at Mr. Holland’s Home Services, a proud brand of Clarion Home Services Group! Since 1997, Mr. Holland’s Home Services has grown from a small local operation into a cornerstone of the Milwaukee community. We’ve built our reputation on a simple premise: hiring the best experts to ensure our neighbors’ heating, cooling, plumbing, and electrical systems run at peak performance.

Because our team is expanding, we’re looking for an Office Manager who shares our commitment to excellence. Our Mission & Culture: We Answer the Call & Put People First: We are deeply committed to those we serve, always leading by example with future-focused thinking, a teachable spirit, and a code we truly live by. This fuels our core people-first belief.

We invest heavily in our crew, prioritize your safety, and build an environment where your hard work is celebrated and your career can excel. Job Title: Office Manager Work Location: West Bend, WI Work Arrangement: On-Site Employment Type: Full time Schedule: Monday through Friday; Monday–Friday, 8:00 AM – 5:00 PM. daily hours vary based on active business demands.

This is a variable full-time role up to 40 hours per week, with weekly hours fluctuating alongside seasonal business needs and project volume. To meet shifting operational deadlines, occasional overtime, evening, or weekend work may be required. Travel: Minimal travel required, approximately 5% annually. Occasional travel may be necessary to support business needs.

Why Work for Mr. Holland’s? Prompt Benefits Coverage: Your comprehensive Clarion benefits package kicks off on the first of the month following your hire date. This includes robust medical, dental, and vision plans, alongside HSA and FSA options to help you save on healthcare costs. Immediate-Vesting 401(k): Secure your future with a generous 401(k) plan.

Employees become eligible to enroll after two full months of employment, featuring 100% immediate vesting on all contributions. We match 100% on the first 3% of your contributions and 50% on the next 2%—giving you up to a 4% total company match. Continuous Career Growth: Expand your horizons beyond a single location. As part of a larger network, you have opportunities for regional growth and advancement.

Next-Level Training: Master your craft through Interplay, our advanced Learning Management System (LMS) featuring interactive modules for continuous professional development. 100% Company-Paid Protection: Enjoy peace of mind with company paid short-term disability, long-term disability, and Basic Life Insurance for you and your qualifying spouse and child(ren).

Generous Time Off: Recharge with a robust PTO plan, 6 paid holidays, and up to 3 additional floating holidays so you can celebrate the traditions, cultural observances, and special moments that matter most to you!

Education

& Well-Being Support: Grow personally and professionally with tuition reimbursement, professional development assistance, and a dedicated Employee Assistance Program (EAP). A Team That Gives Back: Thrive in a workplace that respects hard work, values community engagement, and hosts regular team events to celebrate our crew's success.

Safety-First Culture: Work with confidence. Your well-being is our top priority, backed by proactive safety programs, modern equipment, and continuous field monitoring.

Compensation

$65,000 – $75,000 per year (Based on experience) What You'll Do: Oversee Daily Operations: Manage administrative workflows, handle incoming calls/visitors, and maintain an organized, efficient, and welcoming office environment. Coordinate Employee Onboarding: Lead the new-hire setup process, including ordering uniforms, setting up tech/workstations, and preparing materials for a smooth first day.

Support Financial Admin: Handle Accounts Receivable (AR), commercial invoicing, collections, check deposits, and complete weekly payroll support checklists. Manage Tech & Systems: Provide day-to-day support for Microsoft Office applications and serve as the local system administrator for Service. Titan. Execute Local Marketing: Drive local engagement by executing the company’s marketing playbook, managing organic social media, community giveaways, and sponsorships.

Lead Culture & Events: Organize employee recognition programs, milestone celebrations, team-building activities, and company culture initiatives. Control Inventory & Facility: Maintain office supplies, uniforms, and snacks while coordinating with external vendors for facility cleaning, shredding, and maintenance. Consolidate Hub & Assets: Create tracking, labeling, and sorting systems to organize equipment and consolidate materials from multiple locations into one central hub.

Track Compliance Docs: Manage critical administrative documentation, including permits, vehicle registrations, warranty registrations, and rebate submissions. Collaborate Across Departments: Provide dynamic administrative support to the General Manager and leadership teams across HR, Accounting, and Operations. What You Bring: Experience: 1+ years of proven experience in office management, administration, or a related field (home services or skilled-trades industry experience preferred).

Financial Skills: Hands-on experience supporting Accounts Receivable (AR), commercial invoicing, collections, or other basic accounting and payroll functions. Tech Savvy: Proficiency with Microsoft Office products (Excel, Word, and Outlook), with specific experience using Service. Titan or similar business management software preferred.

Communication: Exceptional verbal and written communication skills with the ability to interact professionally with customers, employees, vendors, and leadership. Organization & Drive: Strong organizational and time-management skills with a proven ability to prioritize multiple tasks and take initiative in a fast-paced environment.

Education

High school diploma or GED required. Core Mindset: A team-first, high-integrity professional with a passion for challenging the status quo to redefine the industry. Compliance: Ability to pass a drug screen and background check. Physical Requirements and Work Environment: Perform computer-based administrative work for extended periods, including using a keyboard, mouse, telephone, and other standard office equipment.

Move throughout the office to assist visitors and employees, access files and supplies, and coordinate daily operations. Occasionally reach, bend, and access storage areas to organize records, office supplies, uniforms, and onboarding materials. Occasionally lift, carry, or move office supplies, files, and small office equipment; use appropriate assistance or equipment when handling heavier or bulky items.

Access and review information on computer screens and printed documents, and exchange information with customers, employees, and vendors in person, by telephone, and electronically, using assistive technology as needed. Work primarily in an on-site office environment, with occasional activities supporting inventory organization, employee events, and coordination of materials across locations.

The essential functions of this position may be performed with or without reasonable accommodation.

Compensation

Base Pay Range: $65,000 – $75,000 per year Range Basis: Within this range, an individual's starting pay is determined by several factors, including but not limited to relevant skills, qualifications, professional experience, and internal equity across our organization. Other Compensation: None. See benefits listed above.

Overtime Classification: Salary, exempt. Pay Frequency: Bi-Weekly Compensation Disclaimer: The stated range is the good-faith estimate for this position at the time of posting. Actual pay may vary based on the job-related factors listed above. Application Process: How to Apply: Please apply directly through this job board by clicking the "Apply Now" button or “Apply for this Position”.

Complete the initial application form and attach your updated resume. Application Deadline: We are continuously hiring for this talent pool to support our ongoing growth. Because this is an evergreen position with multiple open headcounts, applications are accepted on an ongoing basis until all current and upcoming roles are filled.

Equal Opportunity, Accommodations & AI Notice: Equal Opportunity Employer: Clarion Home Services Group values diversity. We recruit, employ, train, and promote without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability status, or any other legally protected characteristic under federal, state, or local laws.

AI & Automated Screening: We may use AI-powered tools during our hiring process to assist with application review and to take notes during interviews. Interviews are recorded, and AI tools support consistency in our documentation. Please note that all applications are reviewed by human recruiters, and all final hiring decisions are made entirely by people.

Contact & Accessibility Support: For application assistance, questions, or to request a reasonable accommodation or alternative assessment method for any part of the hiring process, please reach out to us at info@clarionhsg.com.