Business Operations

The Business Operations role will support day-to-day operational workflows, reviews, and project coordination for the Design Studio. This role is ideal for a motivated individual contributor who has experience prioritizing work and collaborating across teams in dynamic environments and wants to grow their career in design operations.

Responsibilities

• Execute and maintain recurring operational processes including planning cycles, budget tracking, headcount management, and reporting cadences
• Gather, organize, and analyze operational data to surface insights and support leadership decision-making
• Drive workstreams for special projects as directed by the Business Ops lead, managing timelines, stakeholders, and deliverables
• Build and maintain documentation for Design Studio operational processes and reviews, ensuring clarity and scalability
• Coordinate with HR, Finance, Recruiting, Facilities, and other partner teams on behalf of the Design Studio
• Support preparation of materials for leadership reviews, planning sessions, and external engagements

Qualifications

• 3-5 years of experience in business operations, program management, or strategy roles (design, product, or tech environment preferred)
• Strong analytical skills with proficiency in data tools and reporting
• Excellent organizational and communication skills with the ability to manage multiple priorities
• Experience independently managing assigned workstreams, proactively identifying blockers, and escalating issues when needed
• Experience working with cross-functional teams in a matrixed organization Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with project management tools such as Asana, Smartsheet, or similar platforms
• Experience with data visualization tools or building operational dashboards
• Experience with budget management and headcount planning processes
• Experience in design operations, creative operations, or supporting design/product teams
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)