Student Box Office Ticket Seller

Position Department: UPMC Events Center Position School: Administration Overview: The Student Box Office Ticket Seller provides friendly, accurate customer service to guests purchasing or picking up tickets for Robert Morris University Athletics and other ticketed events at the UPMC Events Center and RMU Island Sports Center hockey arena.

This is an entry-level student position. No previous ticketing experience is required, and all necessary Ticketmaster and box office training will be provided.

Responsibilities

Sell tickets in person and by phone using the Ticketmaster ticketing system. Assist customers with ticket purchases, seating questions, mobile tickets, will-call and other basic ticketing needs. Process cash and credit card transactions accurately and follow established box office procedures. Provide courteous and professional customer service to students, fans, families and event guests.

Assist with event-day box office operations before and during athletic events, including RMU hockey games at the RMU Island Sports Center, as well as basketball, concerts and other UPMC Events Center events. Help resolve basic ticket issues and refer more complex questions to the Director of Ticketing Operations or supervisor.

Maintain an organized and professional box office work area. Follow University policies regarding cash handling, customer information, ticket inventory and workplace conduct. Complete opening and closing duties, including balancing assigned cash or transaction activity when required. Perform other ticketing and event support duties as assigned.

Minimum Qualifications

Must meet Robert Morris University student employment eligibility requirements. No prior box office, ticketing or customer service experience required. Friendly, dependable and comfortable interacting with the public. Basic computer skills and willingness to learn Ticketmaster and other ticketing tools. Ability to handle money and complete transactions accurately.

Ability to follow instructions, work as part of a team and ask questions when assistance is needed. Reliable attendance and punctuality Academic Years Preferred: Any Academic Year Will Be Considered Wage: $13.50 Wage Frequency: Hourly Is this position funded through Federal Work Study dollars?: No Average Number of Hours Per Week: Flexible Days of the Week to Work: Various Anticipated Time Frames to Work: Various Preferred Start Date: Oct 16, 2026 Anticipated End Date: Act 153 Clearance Required: No Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No Required to Pass a Credit Check: Yes Additional Posting Information: None Special Applicant Instructions: None Commitment to Diversity: RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job. Student Jobs for Academic Credit Students may apply to use their on-campus job for academic credit.

This is incumbent upon the student completing the application process through the Career & Professional Development Center and receiving approval from the appropriate department head. Visit www.rmu.edu/why-rmu/campus-experience/cpdc/students for more information).