Senior Network Engineer - Ccna or Ccnp (Bgc Taguig) | Onsite

Work Setup: Onsite (BGC Taguig) Work Schedule: Flexible with mid or night shift schedule Qualifications: Bachelors degree in computer science, IT, Engineering, or a related field At least 4 years of hands on networking experience (i.e. firewalls, routing, and switching) Expertise with CISCO Devices Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies Experience in Incident Management and managing LAN & WAN networks Familiarity with Cisco switches, routers, and firewalls Proficiency in troubleshooting IT setups Mandatory Certifications (active or has recently expired): Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Must be amenable to working in shifting schedules Must be able to work onsite at BGC Taguig – US Shifts Immediate start preferred Experience in at least 3 of the following: Cisco ASA Cisco Firepower IPS Routers & Switches Cisco Any.

Connect Key Responsibilities: Procurement: Collaborate with stakeholders to gather requirements and initiate procurement, including BOM creation. Service Transition: Manage technology migrations and upgrades for seamless IT service transitions. Service Delivery & Support: Assist teams in troubleshooting 2nd-level incidents and service requests, ensuring service compliance.

Availability & Continuity: Perform backups, check redundancies, and monitor capacity to maintain IT service availability. Service Level Management: Handle escalations, prepare reports, and coordinate with providers to meet SLAs. Supplier Management: Engage with vendors to resolve escalations and improve support quality.

Security Management: Implement corrective actions based on security alerts to maintain compliance. Incident & Problem Management: Manage requests, perform root cause analysis, and ensure SLA adherence. Change & Release Management: Document and execute changes in CMDB and manage release schedules. Service Improvement: Identify and implement enhancements to boost service delivery and customer satisfaction.

Communication: Provide regular updates on service status, maintenance, and support. Talent Management: Engage in training and certification to develop technical and soft skills. Knowledge Management: Develop self-help resources like documentation and FAQs. IT Asset Management: Collaborate to manage IT assets lifecycle in compliance with policies.

Quality Assurance & Compliance: Ensure adherence to QA processes and address audit feedback. Business Continuity: Participate in BCMS drills and reporting to comply with continuity plans. Organizational Initiatives: Support IT infrastructure for departmental and organizational projects.

Benefits

HMO for Employee and 2 Dependents (On Day

1. Quarterly performance bonus Outstanding career development opportunities