Customer Service Agent

The Customer Service Representative I is the first point of contact for QBP’s customers and with that are empowered to own the customer experience and uphold QBP’s core value of “Keeping the Customer First”. Agents are expected to be readily available to provide best in class customer service on a wide variety of topics from assisting with orders, troubleshooting bicycle technical issues, creating product returns and credits, handling shipping issues and answering questions about the wide variety of items in our catalog.