Call Center Agent (Telco Account) - Makati

We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum) Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Makati Amenable to work on shifting schedule Must be willing to work during weekends or holidays Can start ASAP