Personal Lines Account Manager

I’m seeking a Personal Lines Insurance Account Manager for a reputable, family-owned independent agency serving Eastern North Carolina with 50+ carrier relationships. Role Overview The Personal Lines Account Manager supports a high-volume book of personal insurance clients, focusing on service, renewals, and client retention while producers handle most new business.

Key Responsibilities

Manage and service a personal lines book of business Handle inbound client requests regarding policies, coverages, and renewals Process endorsements, ID cards, policy changes, and updates Support producers during renewals and retention efforts Maintain strong relationships with individual and family clients Work within a fully digital/paperless workflow Coverage types: Auto, home, renters, umbrella, boat, motorcycle, flood, and life insurance.

Must-Have Qualifications Active North Carolina Property & Casualty license 4+ years of personal lines insurance experience Strong customer service and client communication skills Comfortable working in a high-volume, tech-driven environment Preferred Experience Applied Systems (Epic or TAM) Independent agency background Knowledge of NC personal lines carriers Spanish bilingual Experience managing large personal lines books