Product Consultant

Overview

Geomant is an innovative developer of software solutions targeting users of two market leaders in the provision of Unified Communications: Avaya & Microsoft. The Product Consultant is responsible for providing a mixture of pre- and post- sales consultancy. Regional focus is the UK, Ireland and North America and travel should be expected extensively in the UK, and less frequently to Ireland and North America.

The Product Consultant will be responsible for the provision of technical and consultancy service both directly and through Channel partners. High Level Objectives Become product champion in region for: Contact Expert (Contact Centre Application for Skype for Business) Verba (UC Compliance including call and IM recording) Desktop Connect (Desktop Integration – Avaya to CRM) Buzzeasy (Suite of Cloud Callback applications)

• Be capable of requirements capture, installing and configuring the above applications Provide support to the Sales team specifically around: Functionality clarifications during the Sales Cycle Provision and delivery of complex customised demonstrations of the product to show the value of the solution Assist with on boarding new partners – training and accreditation Responsibilities: Delivery Participate in consultancy and training to gather requirements in order to create a functional design (not technical) Work as a virtual member of our partners’ implementation and sales teams to provide Implementation support for Geomant solutions Work with Geomant Project Management to assist business delivery of assigned projects Training and assisting customers/partners to get the most of Geomant Software Applications
• On site management of “go live” to ensure a successful deployment and carry out UAT (User Acceptance Testing) as required. Pre-Sales Configure identified applications to provide standard and bespoke software demonstrations. Work with Sales in on boarding new partners through providing training, education, accreditation and thought leadership around the products Leadership Personify the Geomant brand and service reputation in the unified communication and contact center market as a brand that is trusted, innovative, consistently delivering on promises, high quality and provides excellent customer service. Provide leadership to the internal Geomant virtual team to deliver ‘effortless’ interactions with our Channel Partners and end users Operational Owns the UK demonstration capability and create use cases which effectively demonstrate Geomant’s value proposition Provides a ‘can do’ approach to recruiting new partners and assists with on boarding, training and accreditation. Skills/Attributes The persona to be able to engage in dialogue with new contacts, communication skills to demonstrate the value proposition and the charisma to build relationships. Fully understands the consultative requirements capture process and how it can/should be applied in each opportunity Self-motivated with tenacity. Ability to communicate effectively at a senior level, both verbally and in writing, using tact and judgment combined with assertiveness and conviction. Excellent verbal and written communication skills Commitment to excellence and lead continuous improvement. Demonstrable ability to demonstrate software solutions Technical
• Technical knowledge of one of: o Microsoft Skype for Business o Avaya Solutions – specifically applications working with AES o SIP telephony
• Experience of implementing contact center applications Personal Attributes Accountable and delivers on commitments Honest with others and self Disciplined Listens well Does not offer excuses Deals in facts not emotion Offers solutions not problems Appetite for continuous learning and improving Nice to have Experience of dealing with Service Providers, VAR’s and traditional resellers advantageous. Must be willing and able to travel to customers and channel partners across UK and Ireland. Location within easy reach of Geomant’s Warwickshire offices would be an advantag e