人力资源运营经理 HR Operations Manager

WHY CHOOSE WELLINGTON? Professional Growth

• Tailored professional development pathways for all staff.
• Comprehensive CPD programs covering teaching methodologies, cultural awareness, and non-academic skills such as public speaking and finance.
• Three specialized leadership programs for middle, senior, and high-potential leaders.
• An internal coaching program designed to help you thrive. Exceptional Benefits
• Highly competitive salary package.
• Comprehensive medical insurance for employees and dependents. Life in Hangzhou
• A modern, forward-thinking city surrounded by natural beauty and rich culture.
• Home to the UNESCO World Heritage Site, West Lake.
• A thriving tech hub, hosting giants like Alibaba, with widespread cashless convenience.
• Just 45 minutes by high-speed train to Shanghai. JOB TITLE HR Operations Manager DEPARTMENT Non-Academic LOCATION Hangzhou LINE MANAGEMENT Head of HR OBJECTIVES The HR Operations Manager will oversee the day-to-day HR operations function, ensuring efficient delivery of HR processes, data management, and employee services. This role will focus on optimising HR systems, ensuring compliance with HR SOPs, and leading projects related to digitalisation and automation. The role also includes managing staff housing arrangements, coordinating staff events, and supporting the full employee lifecycle from onboarding to offboarding.

KEY RESPONSIBILITIES

HR SOP & Compliance

• Develop, implement, and maintain HR Standard Operating Procedures (SOPs) to ensure consistency and compliance with company policies and local labour laws.
• Regularly review and update processes to improve efficiency and accuracy. System Optimisation & Digitalisation
• Oversee HRIS (Human Resource Information System) functionality and drive enhancements to improve user experience and reporting capabilities.
• Lead HR digitalisation and automation projects to streamline processes and reduce manual tasks. Data Analysis & HR Reporting
• Compile, analyse, and present HR metrics and workforce data to support management decision-making.
• Ensure data accuracy and integrity across all HR platforms. HR Projects
• Plan and execute HR projects related to process improvement, technology adoption, and employee engagement.
• Collaborate with cross-functional teams for project rollouts. Employee Services
• Manage staff accommodation arrangements, including allocation, maintenance coordination, and policy compliance.
• Organise and oversee staff events to promote engagement and culture. Employee Lifecycle Management
• Oversee onboarding and induction processes for new hires to ensure a positive employee experience.
• Manage offboarding procedures, including exit interviews and clearance processes.
• Coordinate employment contract renewals and ensure timely completion. Team Leadership
• Supervise and guide the HR Operations Generalist, providing coaching and performance feedback.
• Foster a collaborative and high-performance team culture. BASIC QUALIFICATION Education
• Bachelor’s degree. Major
• Human Resources, Business Administration, or related field. Work Experience
• 6+ years of HR operations experience in international companies, with at least 2 years in a supervisory role.
• Strong understanding of HR systems, data analytics, and reporting tools.
• Experience in process improvement, digitalisation, and automation projects.
• Excellent organisational and project management skills.
• Strong interpersonal and communication skills.
• Knowledge of local labour laws and HR best practices. Language
• Fluent in English EXPERTISE
• Analytical Thinking: Ability to interpret data and provide actionable insights.
• Process Orientation: Strong focus on efficiency, accuracy, and compliance.
• Change Management: Comfortable with driving and managing change initiatives.
• Leadership: Ability to coach, mentor, and develop team members.
• Problem-Solving: Skilled at identifying issues and implementing effective solutions.
• Stakeholder & Crisis Management: Exceptional customer service skills and professionalism in handling sensitive complaints.
• Influence skills: Influence different stakeholders in cross-functional projects and employee services. PREFERRED APTITUDES
• A genuine ambassador of the Wellington values: Courage, Respect, Integrity, Kindness and Responsibility.
• Proactive, resilient and solutions-oriented with a strong sense of ownership.
• Outstanding interpersonal and communication skills in both Chinese and English (fluent spoken English is mandatory).
• High level of integrity and discretion in handling confidential information.
• Excellent communication and interpersonal skills, proven ability to communicate effectively with different types of people and in cross-culture environment.
• Strong passion for the education industry.
• Strong track record of solving complex problems, strategic thinking and delivering significant impact.
• Proven ability to work with metrics, numbers and trends, and develop recommendations for action based on the analysis.
• Strong mindset for continuous improvement to meet or exceed expectations.