Quick Lube Technician

Job Title: Service Advisor **Location:Texan HyundaiJob Type:Full-timeAbout Us:**Texan Hyundai is a leading automotive dealership committed to providing an exceptional customer experience through quality service and professional expertise. Our team is passionate about cars and dedicated to maintaining the highest standards of service for our customers. We are currently seeking a motivated and customer-focused individual to join our service department as a Service Advisor.**Position Overview:**As a Service Advisor at Texan Hyundai, you will act as the primary point of contact for our customers seeking vehicle maintenance and repair services. You will be responsible for assessing customer needs, providing accurate service recommendations, and ensuring a seamless service experience. We are looking for someone who can effectively communicate with customers and technicians, manage workflows efficiently, and deliver outstanding service.Key Responsibilities:- Greet customers in a friendly and professional manner as they arrive at the service department.

• Listen to customer concerns and requirements, ask relevant questions, and provide appropriate service options.
• Prepare accurate estimates for the recommended services and communicate clearly with customers regarding any work to be performed.
• Schedule service appointments and manage the service department’s daily workflow to optimize productivity.
• Collaborate with the service technicians to ensure understanding of the service needs and to communicate progress to customers.
• Follow up with customers during service appointments to provide updates and address any additional service needs.
• Maintain customer records and ensure that information is accurately entered into the dealership management system.
• Stay informed about service promotions, warranties, and features of Hyundai vehicles to effectively communicate benefits to customers.
• Resolve customer complaints and concerns in a professional manner to ensure customer satisfaction.
• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.Qualifications:- High school diploma or equivalent; automotive service-related degree or certification preferred.
• Previous experience as a Service Advisor or in a customer service role within the automotive industry is an asset.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Basic automotive knowledge is preferred but not required; willingness to learn about Hyundai products and services is essential.
• Proficient in Microsoft Office Suite and experience with dealership management systems.
• Valid driver’s license and a clean driving record.Why Texan Hyundai?- Competitive salary and commission structure based on performance.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• A positive, team-oriented work environment with a focus on customer satisfaction. If you are passionate about delivering excellent customer service and want to be a part of a dynamic team at Texan Hyundai, we encourage you to apply today!Texan Hyundai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.