Job description
Execute end-to-end Vendor Direct operations, including order flow management, supplier coordination, freight coordination, delivery tracking, and issue resolution across multiple vendors and manufacturing sites. Manage day-to-day freight activities, including shipment booking, carrier / forwarder coordination, shipment tracking, and escalation of risks to service, cost, or compliance.
Coordinate with suppliers to confirm order acceptance, readiness dates, collection windows, documentation availability, and shipment release requirements. Maintain freight master data, routes, tables, lead times and cost inputs, ensuring accurate handling of standard and non-standard freight charges. Monitor backorders, delivery performance, supplier execution and customer service risks, escalating exceptions to Procurement, Quality, Planning, or Customer Service as appropriate.
Execute Vendor Direct complaint and NCR processes, ensuring timely logging, tracking, root cause follow-up and closure with Quality, Procurement and suppliers. Maintain accurate product and vendor master data, including lead times, MOQs, shipping / storage conditions, vendor contacts, and documentation requirements. Provide timely operational updates to Customer Service / market teams on order status, delivery risks, delays and recovery actions.
Produce and maintain Vendor Direct performance reporting, including operational scorecards, OTD tracking, supplier performance, backorder visibility and demand change impacts. Support reporting automation, process standardization and continuous improvement initiatives across Vendor Direct operations. Operate in full compliance with GCS, SOX, Health & Safety and control requirements, maintaining SOPs, process documentation and audit readiness.
3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
Experience working with suppliers, freight forwarders, carriers, or third-party logistics providers preferred. Understanding of international logistics, Incoterms, freight documentation, and import/export processes desirable. Strong attention to detail and ability to manage compliance-sensitive documentation and master data.
Experience with performance reporting, Excel, Power BI, or other reporting / analytics tools desirable.
Overview
The role is primarily responsible for managing the end-to-end Vendor Direct Supply Chain and fulfilling orders supplied to our customers worldwide.
Responsibilities
Execute end-to-end Vendor Direct operations, including order flow management, supplier coordination, freight coordination, delivery tracking, and issue resolution across multiple vendors and manufacturing sites. Manage day-to-day freight activities, including shipment booking, carrier / forwarder coordination, shipment tracking, and escalation of risks to service, cost, or compliance.
Coordinate with suppliers to confirm order acceptance, readiness dates, collection windows, documentation availability, and shipment release requirements. Maintain freight master data, routes, tables, lead times and cost inputs, ensuring accurate handling of standard and non-standard freight charges. Monitor backorders, delivery performance, supplier execution and customer service risks, escalating exceptions to Procurement, Quality, Planning, or Customer Service as appropriate.
Execute Vendor Direct complaint and NCR processes, ensuring timely logging, tracking, root cause follow-up and closure with Quality, Procurement and suppliers. Maintain accurate product and vendor master data, including lead times, MOQs, shipping / storage conditions, vendor contacts, and documentation requirements. Provide timely operational updates to Customer Service / market teams on order status, delivery risks, delays and recovery actions.
Produce and maintain Vendor Direct performance reporting, including operational scorecards, OTD tracking, supplier performance, backorder visibility and demand change impacts. Support reporting automation, process standardization and continuous improvement initiatives across Vendor Direct operations. Operate in full compliance with GCS, SOX, Health & Safety and control requirements, maintaining SOPs, process documentation and audit readiness.
Qualifications
3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
Experience working with suppliers, freight forwarders, carriers, or third-party logistics providers preferred. Understanding of international logistics, Incoterms, freight documentation, and import/export processes desirable. Strong attention to detail and ability to manage compliance-sensitive documentation and master data.
Experience with performance reporting, Excel, Power BI, or other reporting / analytics tools desirable.