Application Support Engineer

We’re hiring an Application Support Engineer to provide day-to-day support and maintenance for critical business applications. This role works closely with call center, development, L3 teams, and vendors to ensure application availability, stability, and performance.

Key responsibilities

Investigate issues using logs, DB queries, API traces, and system metrics Provide workarounds and identify bugs for escalation Perform minor data fixes and configuration updates Troubleshoot integrations and APIs Escalate complex issues to L3/vendors with clear documentation Monitor applications, handle alerts, and perform basic RCAs Support testing and deployment of patches/minor releases Requirements Minimum qualifications Bachelor’s in CS, IT, or related field (or equivalent experience) 4+ years in application support or similar IT role Working knowledge of ITIL or ITSM practices Hands-on with SQL and at least one scripting language (Python/Power.

Shell) Strong analytical, communication, and teamwork skills Optional / nice to have Experience with monitoring tools and basic release support