Help Desk Support 2 - Contract to Hire

Position Summary

The Help Desk Support 2 provides on-site and remote technical support assistance and order fulfillment to end users. This position is part of the Co. Serv Client Services team and is the primary face of IT to the organization. This position requires being comfortable working with all levels of the Co. Serv organization, including its Board of Directors.

They must be able to use their practical knowledge of the client’s hardware, operating system and applications to resolve problems and fulfill requests. This position provides support primarily over the phone, via remote sessions and through email, but does involve occasional deskside support as well.