Customer Support Executive

We are looking for a customer-focused Customer Support Executive to handle client queries, provide assistance, maintain customer relationships, and ensure a smooth service experience.

Key Responsibilities

Handle customer calls, queries, and follow-ups professionally. Provide support and guidance to clients regarding services and processes. Maintain strong customer relationships. Resolve customer concerns and ensure satisfaction. Coordinate with internal teams for smooth service delivery. Maintain customer records and update CRM/database.

Follow up with clients for feedback, renewals, and service updates.

Requirements

2+ years of experience in Customer Support / Customer Relationship Management / Client Handling. Excellent communication skills in Hindi & English. Strong interpersonal and problem-solving abilities. Good knowledge of MS Office and CRM tools. Positive attitude with a customer-first approach. Experience in matrimonial services, hospitality, luxury services, consulting, or relationship management preferred.

Benefits

Opportunity to work with a growing customer-focused organization. Professional growth and learning opportunities. Positive and collaborative work environment. Competitive salary package. Exposure to client relationship management and service operations.