BPO Trainer - UK Collections | Quezon City

100% onsite Night shift, no guaranteed weekends off Responsibilities Strategize, implement, and manage capability building programs that adhere to organizational objectives Plan and control deadlines, budgets and activities. Work with other program managers to identify risks and opportunities across different programs offered by the company Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives.

Manage program keeping optimal return-on-investment in mind Manage vendors and procurement processes for capability building programs. Manage stakeholders and be accountable for delivering against established business goals/objectives Qualifications: At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years Required highest educational attainment: finished a bachelor's degree (any specialization)