Call Center Representative

Call Center Representative In-Person Training Requirement This is a hybrid position requiring 2 months of in-person training at our Danbury, CT office before transitioning to remote work. Applicants must be able to reliably commute for the duration of training. We are seeking a Call Center Representative to join our team within a busy, multi-specialty medical practice focused on delivering exceptional patient care.

This position serves as an important point of contact for our patients and is responsible for scheduling appointments, maintaining accurate patient information, and providing professional and efficient service across multiple medical specialties.

Job Summary

Answer and return patient calls in a professional and timely manner. Schedule, reschedule, and cancel appointments for Allergy & Asthma, Plastic Surgery, Dermatology, ENT, and Audiology. Obtain and accurately enter patient demographic and insurance information. Manage incoming referrals and assist with coordinating patient appointments.

Assist patients with general questions regarding appointments, balances, and payment expectations, as appropriate. Route clinical, billing, and other inquiries to the appropriate department or staff member. Maintain patient confidentiality and follow HIPAA privacy and security requirements. Skills: Excellent communication and customer service skills.

Strong attention to detail and accuracy. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment. Strong listening, problem-solving, and interpersonal skills. Comfortable navigating multiple computer systems while assisting patients.

Education

High School Diploma or equivalent (required). Training: On-the-job training provided.

Requirements

Customer service experience preferred. Medical office experience preferred. Basic knowledge of medical terminology and insurance/referral processes preferred. Proficiency with computers. Experience with electronic health record (EHR) and practice management systems preferred. Reliable internet and an appropriate remote work environment required upon transition to remote work.

Schedule: 30–32 hours per week; Monday–Friday, 9:00 a.m.–3:00/3:30 p.m.

Compensation

$21.00–$24.00 per hour, based on experience. Outstanding Benefits That Work for You: At Advanced Specialty Care, P.C., we believe that great work deserves great rewards. That's why we offer a robust and competitive benefits package designed to support your health, happiness, and future. When You Join Our Team, You'll Enjoy: Comprehensive Health Coverage – including medical, dental, and vision plans to keep you and your family well.

Supplemental Insurance Options – added protection when you need it most. Paid Time Off – plus sick leave and paid holidays, because work-life balance matters. 401(k) with Profit Sharing – invest in your future with confidence. Mileage Reimbursement – when traveling office to office. Tuition Reimbursement – grow your skills while we help cover the cost.

Employee Discount Programs – enjoy savings on products and services you'll use. We're committed to helping you thrive—at work and beyond. Advanced Specialty Care, P.C. is an equal-opportunity employer. Visit our website at www.ascdocs.com to learn more about our practice.