Customer Experience Senior Manager

Connectalents, the leading recruitment and HR solutions company in MENA region, is seeking to hire Customer Experience Senior Manager in New Cairo, 5th Settlement, for Top-Tier Real Estate Developer Job Role: Managing the end-to-end customer journey post-sale, Ensuring a seamless experience from contract signing through property handover and after-sales services.

Focuses on maximizing customer satisfaction, resolving inquiries and complaints efficiently, and collaborating with internal engineering and operations teams to maintain premium service standards.

Requirements

Bachelor’s degree in business administration, Marketing, or related field 2–5 years of experience in customer service or customer experience Experience in real estate or property management in Egypt is preferred Familiarity with CRM systems Key Responsibilities Customer Relationship Management Handover & After-Sales Support Complaint Handling & Resolution Customer Communication Systems & CRM Management Coordination with Internal Teams Customer Experience Improvement How to Apply: Please send your updated CV to eman.

[email protected] with (Customer Experience Senior Manager) in the subject