Associate, Business Development (SMB)

Merchant Onboarding & Verification – Review, verify, and assist merchants in completing the self-registration process. Merchant Support – Address inquiries, resolve issues, and guide merchants through onboarding. Data & Performance Tracking – Maintain records, track registration trends, and generate reports. Process Improvement & Compliance – Identify bottlenecks, suggest improvements, and ensure compliance with platform policies.

Issue Identification and Analysis

• Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings along with strategic recommendations to key decision-makers. Project Planning
• Develop concrete and detailed project plans, including establishing timelines, project milestones/tasks, goals, and resource planning. Business Expansion Strategies
• Develop and implement strategies for business expansion initiatives. Market Research and Support
• Conduct market research and engage with merchants and internal staff to understand how we can better support our merchants, account managers, and salespersons. Internal Collaboration
• Work closely with internal teams to implement and coordinate the execution of related projects. Financial Management
• Manage Profit & Loss (P&L) statements, resources, and projects related to the above responsibilities. Perform other ad-hoc tasks as needed. Degree in Business, Marketing, or a related field, or equivalent practical experience. 2+ years of work experience in Vendor Performance Management, e-commerce or Management Consulting is a plus Strong project management experience Structured, able to plan end-to-end execution of initiatives, and see through the implementation of the initiative Strong affinity to data, solid analytical abilities and critical thinking skills Strong business acumen and ability to generate insights independently Strong problem-solving skills, ability to draw insights from complex data and design practical and scalable solutions Detail oriented and able to deliver quality work under tight deadlines Driven and comfortable with a dynamic environment High Proficiency in Excel/Sheets and PowerPoint Excellent verbal and written communication skills Strong people and stakeholder management skills