Payment Operations Associate - ShopeePay

Monitor, process, and reconcile daily payment transactions accurately and within required timelines Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases Support chargeback, refund, settlement, and adjustment operations Track, escalate, and follow up on operational issues, anomalies, and recurring defects Maintain SOPs, process documentation, trackers, and operational reports Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes Ensure adherence to internal controls, company policies, and regulatory requirements Support continuous improvement initiatives to enhance efficiency, accuracy, and control Perform any other ad-hoc tasks assigned by the business 1–3 years of relevant working experience Strong analytical skills with excellent attention to detail Good critical thinking and problem-solving abilities Experience working in a technology-driven environment Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts Prior experience in payments, fintech, banking, or finance is an advantage Proactive, fast-paced, meticulous, and resourceful Able to learn quickly and work independently