Director, Information Technology

Who We Are One. Bridge Benefits was founded in 2013 by members of our current leadership team who set out to build better technology and smarter processes to support account-based health plans. Today, we’ve grown into a technology-enabled benefits administrator serving more than 380,000 participants and managing $4.48 billion in assets .

Joining One. Bridge means becoming part of a team of bright, driven, and collaborative professionals who are passionate about solving complex challenges. We value innovation, encourage curiosity, and empower our employees to make a meaningful impact on our business, our clients, and the people we serve. The Opportunity One.

Bridge Benefits is seeking an experienced and strategic Director of Technology to lead the execution of our technology operations and help shape the future of our technology landscape. This is a highly visible leadership role responsible for overseeing infrastructure, cloud services, cybersecurity, service management, modernization initiatives, and technology operations.

The ideal candidate is equal parts leader, problem solver, and innovator, with the ability to transform strategy into action while building high-performing teams and delivering measurable business results. Based on the position description, the role leads technology operations, cybersecurity execution, infrastructure and cloud services, vendor partnerships, modernization efforts, and emerging technology initiatives.

Essential Responsibilities Lead IT operations, infrastructure, cloud services, cybersecurity, quality assurance and service management functions. Drive the execution of technology strategy, roadmaps, and operational improvements that support business growth and service excellence. Serve as the operational leader of the One.

Bridge Cybersecurity Program, including security operations, risk remediation, incident response, and technology resilience. Build and execute modernization initiatives that improve scalability, efficiency, security, and user experience. Evaluate and implement emerging technologies, automation opportunities, and AI solutions that create measurable business value.

Lead technology projects from concept through implementation, QA and testing, adoption, and ongoing support and training. Manage vendor relationships, technology investments, contracts, licensing, and service performance. Partner closely with leaders across Product, Operations, Compliance, Finance, and other department to deliver business-focused technology solutions including overseeing aspects of our Product SDLC such as security, technology and infrastructure architecture and quality assurance testing.

Recruit, develop, and mentor technology professionals while fostering a culture of accountability, innovation, collaboration, and continuous learning.

Qualifications

Required 10+ years of progressive technology experience with at least 5 years in a leadership role. Experience leading teams, vendors, technology services, or complex cross-functional initiatives. Proven experience/strong background in most if not all of the of the following areas: IT Operations Cloud & Infrastructure Cybersecurity Service Management Enterprise Technology Delivery Quality Assurance Software/Solution Development and Software Delivery Lifecycle Management Technology Modernization Demonstrated success translating strategy into operational results and measurable outcomes.

Experience managing cybersecurity, technology risk, incident response, or security operations programs. Strong communication skills with the ability to translate technical concepts into business-focused recommendations. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, Engineering, or a related field, or equivalent experience.

Preferred Experience in employee benefits, healthcare, financial services, SaaS, or another regulated industry. Experience with Microsoft Azure, Microsoft 365, cloud security, identity management, or enterprise infrastructure. Experience with AI governance, automation initiatives, technology governance, or large-scale modernization efforts.

Certifications such as CISSP, CISM, ITIL, PMP, or cloud-related credentials. The One. Bridge Way At One. Bridge Benefits, technology is more than infrastructure and security. It is the foundation that enables our people, products, and clients to succeed. You'll join a team that values innovation, continuous improvement, accountability, and collaboration while helping drive the next chapter of growth for our organization.

This is an opportunity to influence company strategy, strengthen our technology and cybersecurity capabilities, develop talented teams, and make a lasting impact on the future of One. Bridge Benefits. We are a Monday-Friday, in-office company located in downtown Buffalo, NY.