General Application

The Sales Assistant role is instrumental in maximizing sales and minimizing costs by providing good service to our customers by maintaining a welcoming, clean, and attractive environment. This role requires a deep knowledge of our products in order to provide assistance on the floor or over the phone, whether its a telephone sale or simple quotation, ensuring that each customer is satisfied.

The Sales Assistant is responsible for the customer experience, ensuring that merchandise is attractively stocked up to par and accurately priced. Most of all, it is paramount that the Sales Assistant is a natural smiler who displays a pleasant, friendly and helpful attitude towards customers, fellow staff, and management.

Job Duties & Responsibilities: Ensures that there is always someone in the sales area to greet customers and service their requirements. The assigned area should never be left unattended. Greets customers in a pleasant, friendly and helpful way, and provides assistance and information as needed. Becomes fully acquainted with and knowledgeable of the merchandise in the assigned area, in order to be better equipped to serve customers.

Demonstrates and explains the proper use of merchandise when such explanations are needed by the customer. Handles telephone sales and quotation requests in a pleasant and helpful manner. Ensure that all shelves, floors, windows, displays and all merchandise in the assigned area are kept clean, full, sorted, fronted, neat and attractively displayed and correctly priced.

Ensures that all displays in the assigned area are kept fully stocked at all times. Informs the Supervisors when stocks are running low and ensures that each item in the warehouse is on display in the retail store. Studies product information, manufacturers literature, and the competitions sales lines and prices. Becomes fully knowledgeable of the use of ordering worksheets and fully becomes acquainted with both the location and current status of the items in the warehouse area and corresponds to the assigned sales area.

Checks for and replaces price tags daily or as needed, ensuring that new items are priced as they are placed on the floor for display. Makes recommendations on new products, new pricing, new displays or new ideas to improve sales. Prevents losses and damages to Companys merchandise caused by breakage or theft and reports all theft or suspicious behavior by employees or customers to management, security, or HR.

Without giving rise to conflict on the sales floor, immediately brings to Supervisors attention any customer complaints or deficiencies in the Companys service or products.

Qualifications

Minimum qualifications

required to successfully perform this role include: High school degree preferred Customer service focused, friendly, helpful, confident and engaging personality Ability to work a flexible schedule, including evenings and weekends Display of good communication and interpersonal skills Minimum of 1 year working experience in retail sales Proficiency in English Basic administration skills <div