Service Technician

Job Details: Job Location: Chandler

• Hanover Park, IL, Position Type: Full Time, Salary Range: $26.00 - $36.00Hourly, Travel Percentage: Extensive Travel (75-100%), Job Category: Sales, We're looking for a skilled, dependable, and customer-focused Window & Door Service Technician who enjoys working with their hands, solving problems, and taking pride in a job well done. In this role, you'll travel to customers' homes and job sites to diagnose, troubleshoot, repair, and service windows and doors. You'll have the independence to solve problems in the field, along with the support of an experienced team when you need it. If you're mechanically inclined, enjoy figuring out how things work, and appreciate being part of a company that values quality over shortcuts, we'd love to meet you. Why Join Woodland? Established, family-owned company: 57 years of experience and a reputation built on quality and service. Steady, full-time work: Consistent Monday–Friday schedule. Competitive pay: $26–$36 per hour, based on experience and qualifications, paid weekly. Supportive team environment: Work independently while having experienced coworkers and management available for support. Opportunities to grow: Hands-on training and opportunities to expand your technical skills. Pride in your work: Join a company that values craftsmanship, accountability, safety, and doing things the right way. Comprehensive benefits: Health coverage, retirement benefits, paid time off, and more.

What You'll Do

As a Window & Door Service Technician, you'll be responsible for diagnosing and resolving service concerns while providing a professional experience for our customers. Diagnose and troubleshoot window and door issues, including air and water leaks, hardware failures, alignment problems, and operational concerns. Repair, replace, and adjust components such as locks, hinges, operators, rollers, weatherstripping, screens, sashes, and glass when applicable.

Identify the root cause of problems and determine appropriate repair solutions. Perform manufacturer and warranty service work as assigned. Communicate professionally with homeowners and customers, explaining findings, completed repairs, and next steps. Accurately document service calls, including work completed, photographs, measurements, parts needed, and follow-up requirements.

Maintain an organized company vehicle and properly care for tools, equipment, and materials. Protect customers' property and leave work areas clean and professional. Follow all safety procedures and maintain a safe working environment. Work closely with our Service team, installers, manufacturers, and other departments to resolve customer concerns.

What We're Looking For

We're looking for someone who combines hands-on technical ability with good judgment, reliability, and a commitment to customer service. Strong mechanical aptitude and excellent troubleshooting and problem-solving skills. Knowledge of window and door systems, hardware, and repair techniques. Experience with basic carpentry, framing, construction, or related skilled trades.

Proficiency with hand tools, power tools, and standard carpentry practices. Ability to work independently, manage service calls, and make sound decisions in the field. Attention to detail and pride in quality workmanship. Professional communication skills and a customer-focused attitude. Ability to use a smartphone or tablet to receive assignments, take photographs, and document service calls.

Ability to follow instructions, accept feedback, and learn new products and repair techniques. Dependable attendance, punctuality, and strong time-management skills. Valid driver's license and an acceptable driving record. Experience That Can Be a Great Fit Candidates with experience in the following trades may bring valuable transferable skills: Window and door installation or repair Carpentry, trim work, framing, or woodworking Residential construction or remodeling Roofing, siding, or exterior home improvement General construction or hands-on trade work Who Succeeds at Woodland?

Our successful team members are people who: Take pride in craftsmanship and getting the job done right. Enjoy troubleshooting and finding solutions rather than taking shortcuts. Are comfortable working independently but know when to ask for help. Show up prepared, dependable, and ready to contribute. Treat customers, coworkers, and their property with respect.

Value teamwork, clear expectations, and constructive feedback. Are committed to working safely and maintaining high standards. Want to continue learning and developing their skills. We value a positive attitude, strong work ethic, and people who take ownership of their work. This Job Is NOT for You If… You struggle with consistent attendance — our crews rely on each other You get frustrated learning new skills or taking direction You want short‑term work instead of building a trade You’re uncomfortable with ladders, heights, outdoor work, or changing weather You don’t take pride in quality craftsmanship You’re unwilling to follow safety and job‑site standards Physical Requirements This is an active, hands-on field position that requires: Frequent driving, standing, walking, bending, kneeling, crouching, and reaching throughout the workday.

Lifting, carrying, and maneuvering materials weighing 75 pounds or more. Working safely from ladders and at active job sites. Working indoors and outdoors in varying temperatures and weather conditions. Safely operating hand tools, power tools, and other job-related equipment. Reasonable accommodations may be provided to qualified individuals in accordance with applicable law.

Safety & Employment Requirements This is a safety-sensitive position involving the operation of company vehicles, power tools, ladders, and other equipment at customer job sites. Must complete required pre-employment drug screening in accordance with company policy and applicable laws. Must maintain a valid driver's license and acceptable driving record.

Must follow Woodland's safety procedures and drug-free workplace policies. Must report to work fit for duty and remain free from impairment by drugs or alcohol while performing job responsibilities. Must be able to obtain and maintain a DOT medical card when required for assigned vehicles. Pre-Employment Screening: Employment offers are contingent upon completion of required pre-employment screening and satisfaction of applicable company hiring requirements.

Qualifications: