IT Coordinator

Canoe Brook Country Club – Summit, NJ ABOUT CANOE BROOK COUNTRY CLUB Canoe Brook Country Club is ranked among the Top 100 Platinum Country Clubs in the US and is a Top 150 Platinum Club of the World. Founded in 1901, the Club sits about 20 miles west of New York City, in the historic towns of Summit, Millburn and Short Hills.

POSITION SUMMARY

The IT Coordinator is the Club's single point of contact for technology. This person supports all department directors with computers, AV, phones and related systems, and serves as the main liaison with our managed IT service provider. Full-time, exempt, year-round. Evenings and weekends are required as needed for events and outages.

Key Responsibilities

Technology Support

• Provide first-line support for computers, printers, POS terminals and mobile devices.
• Set up and support AV for member events, banquets, board meetings and tournaments.
• Train staff on systems, devices and basic security practices. Vendor & Phone System Coordination
• Triage issues, escalate to the IT provider, and track tickets through resolution.
• Monitor provider performance against the service agreement.
• Administer the phone system, including extensions, voicemail and call routing. Purchasing, Setups & Projects
• Obtain quotes, place orders, and deploy equipment within budget.
• Manage new-hire setups, offboarding, moves and seasonal setups.
• Support the technology side of construction and renovation projects. Assets & Security
• Maintain inventory of hardware, licenses, warranties and contracts.
• Enforce access and password policies and support PCI compliance.
• Keep system documentation current.

Qualifications

• 3–5 years in IT support or help desk, including vendor coordination.
• Associate degree in IT or equivalent experience.
• Working knowledge of Windows, Microsoft 365, basic networking, VoIP phones and AV equipment.
• Service-minded, organized, and able to explain technical issues in plain language.
• Hospitality or private club experience, Jonas software, or CompTIA/AV certifications a plus.
• Valid driver's license; able to lift 50 lbs and climb ladders.

Compensation

& Benefits

• Benefits: medical, dental, vision, 401(k), PTO, staff meals Canoe Brook Country Club is an equal opportunity employer.