Customer Service Representative - Shaw (No Exp Required)

We are looking for CSRs to join a fast growing retail account in Shaw, Mandaluyong City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements Completed at least Senior High School, 1st year in college, 2-year vocational/associate degree with or without experience OR HS Graduate (Old Curriculum) with at least 1 year of BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Shaw, Mandaluyong City Amenable to work on shifting schedule Can start ASAP Benefits Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.