Ominichannel Excellence Lead

・Strategic Transformation Leadership Lead the Center of Omnichannel Excellence to drive strategic transformation across the commercial organization, establishing best-in-class processes and standards. ・Integrated Omnichannel Strategy & CX Optimization Develop and execute seamless, cross-brand omnichannel strategies that integrate digital and personal channels to enhance customer engagement and continuously optimize customer experience (CX).

・Commercial Channel Ownership & ROI Accountability Own key commercial channels (email, websites, owned and paid media), leveraging KPI analysis and data-driven PDCA cycles to maximize performance and return on investment. ・Cross-Functional Leadership & Execution Excellence Align Sales, Marketing, Medical, and Global stakeholders while managing budgets, timelines, and projects to ensure high-quality, business-aligned execution.

Requirements

5+ years in marketing, CX, or digital/omnichannel strategy (pharma experience preferred). Native Japanese and business-level English. Strong knowledge of CRM and digital tools (e.g., Veeva, Salesforce, Marketing Automation) with solid analytical skills. Proven ability to lead cross-functional projects, own commercial channels, and drive ROI-focused execution.