Customer Service Representative

Mayhew is looking to employ a Customer Service Representative II, responsible for entering customer orders, responding to customer inquiries and driving customer satisfaction with individual accounts. Job Characteristics Ensure incoming purchase orders that arrive by email, fax or EDI, which includes information such as ship date, payment method, product details and order quantity, enter the system quickly and accurately Own and nurture several key accounts.

Focus on transparent and timely communication, completely understanding the customer’s expectations and supporting the sales directors Initiate returns or credits for customers as needed for compliance type issues Work with Logistics to file claims with shipping companies for packages damaged in transit Lead effort with Finance to investigate, track and resolve customer infractions, which include chargeback reversals Work with Planning at all Mayhew facilities to better understand product ETAs, while updating the customer Respond to customer requests with urgency and provide information such as tracking numbers, order status, tool specifications, sales quotes, pricing, current lead times and other general information Be alert for efficiency opportunities and work with the Customer Service Supervisor to reduce steps and minimize customer infractions Participate in training new employees when needed Able to multitask effectively, establish priorities and manage competing demands Willing to go above and beyond to ensure customer satisfaction Outstanding people skills with a pleasant, approachable demeanor Proficient with computers, especially MS Excel High attention to detail, ensuring order accuracy and timely processing Written and verbal English communication skills Ability to work collaboratively with other departments to solve issues Preferred Education/Experience Experience working in a manufacturing/industrial facility Worked in a Customer Service environment EDI Import In compliance with pay transparency requirements, the salary range for this role in Massachusetts is 21.

47-26.24 hourly. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience. Mayhew Steel Products also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

The specific programs and options available to an employee may vary depending on date of hire, schedule type.