Butler - Guest Services (Rosewood at Baha Mar)

Job Requirements: High School Diploma 1 years+ of experience in a Butler position or related field Description of Responsibilities Rosewood Baha Mar’s Butler will work together with the Butler Supervisor to pro-actively anticipate guests’ needs and create a highly personalized experience to ensure outstanding guest service that exceeds guests’ expectations.

Responsibilities

Provide dynamic services to ensure guests are “wowed” by Rosewood Baha Mar’s hospitality Deliver prompt, efficient and courteous Butler service following Rosewood Baha Mar standards of excellence Leave guests with a lasting impression by treating all guests with the utmost courtesy and creating highly personalized experiences Provide personal services of the highest level that may include special food & beverage requests, restaurant reservations, recreation requests, floral orders, shoe shine, etc.

Ensure guests have maximum comfort at all times Resolve any guest requests in a timely, friendly and professional manner Interact with guests always displaying proper etiquette following Rosewood Baha Mar standards Uphold the highest standards of courtesy and conduct exceeding expectations Ensure total compliance with Rosewood Baha Mar’s standards of operation Recommend tactics to consolidate and streamline guest operations Stay current on hospitality best practices and industry trends Perform other duties as assigned