Energy Solutions Technical Operations Lead

The Technical Operations Lead

• Energy Solutions provides functional leadership for the field application, deployment, commissioning, adoption, and lifecycle support of Canrig Energy Solutions products, including PowerTAP and Illumic. The role serves as the technical-operational bridge among Product Management, Engineering, Field Service, Operations, Sales, and customers. It translates operating requirements into safe, executable deployment plans; leads field readiness, troubleshooting, testing, training, and technical handoffs; and converts field performance and customer feedback into prioritized product and process improvements. Through approximately 50% field and customer travel, the position strengthens execution ownership, product reliability, service quality, customer readiness, and scalable commercial growth. This is a senior individual-contributor role with functional leadership responsibility and no direct reports. Technical Operations Leadership & Customer Solutions Primary Skills: Technical Leadership
• Solution Consulting
• Customer Support
• Cross-functional Coordination Lead technical-operational planning and execution for PowerTAP, Illumic, and related Energy Solutions product deployments, upgrades, field trials, and lifecycle support. Serve as the primary technical-operations contact for customers, Product Management, Engineering, Sales, Field Service, Operations, Quality, and Supply Chain during field execution. Translate customer operating conditions, rig interfaces, electrical requirements, site constraints, and product limitations into practical deployment and support recommendations. Provide functional direction to internal and third-party field resources during assigned deployments, troubleshooting activities, commissioning, and operational handoffs without direct supervisory authority. Field Deployment, Commissioning & Troubleshooting Primary Skills: Equipment Installation
• Electrical Systems
• System Testing
• Technical Support Lead site assessments, application reviews, configuration verification, installation readiness, energization planning, commissioning, and acceptance activities. Lead on-site and remote troubleshooting of electrical, controls, communications, integration, and product-application issues; coordinate Engineering escalation and verify sustainable closure. Develop or review commissioning checklists, test plans, acceptance criteria, field evidence, punch lists, and technical handoff packages. Confirm that assigned work is executed in accordance with approved technical documentation, customer requirements, and applicable site-safety expectations; stop or escalate work when conditions are not acceptable. Training, Documentation & Lifecycle Support Primary Skills: Employee Training
• Customer Onboarding
• Project Documentation
• Product Support Develop and deliver role-appropriate training for customers, field technicians, service teams, sales partners, and internal stakeholders on product operation, safe work practices, troubleshooting, and new capabilities. Lead customer onboarding and post-deployment follow-up to confirm user readiness, support ownership, documentation completion, and closure of open technical items. Create and maintain application guides, installation and commissioning instructions, troubleshooting procedures, technical bulletins, training content, and customer-facing technical documentation. Mentor less experienced engineers, coordinators, and field personnel through structured knowledge transfer, field coaching, and technical review. Operational Readiness, Performance & Product Improvement Primary Skills: Requirements Management
• Performance Analysis
• Business Process Management
• Data Management Assess fleet and site readiness, identify deployment risks and dependencies, and communicate required actions, owners, and due dates before mobilization or operational handoff. Analyze service history, product usage, issue trends, field observations, customer feedback, and operating data to identify recurring risks, adoption barriers, and improvement priorities. Elicit, document, validate, and prioritize field, customer, service, and business requirements for product enhancements, workflows, reporting, and support processes. Maintain traceable technical decisions, requirements, test evidence, lessons learned, action items, and improvement recommendations; communicate status, risks, and business impact to accountable stakeholders. Required Bachelor's degree in Electrical Engineering, Electronic Engineering, Controls Engineering, or a closely related technical field, or equivalent directly relevant experience. 8+ years of progressive experience in field engineering, applications engineering, electrical or controls systems, technical service, product support, commissioning, or a closely related industrial technology role. Demonstrated experience leading complex field execution, technical troubleshooting, deployment planning, system testing, technical documentation, and customer communication. Working knowledge of industrial electrical systems, power distribution, controls, communications, technical drawings, installation, commissioning, and safe field execution. Ability to translate customer and operational needs into clear technical requirements, deployment plans, test criteria, training, and prioritized product or process recommendations. Demonstrated ability to provide functional leadership across teams and field resources without relying on direct reporting authority. Ability and willingness to travel approximately 50%, including domestic and international customer, field, manufacturing, and business locations as required. Valid driver license and ability to meet customer-site access and travel requirements. Preferred Experience with drilling equipment, electrification products, PowerTAP applications, power systems, rig controls, automation, or comparable industrial technologies. Experience supporting customer-facing technical sales, product demonstrations, technical proposals, field trials, commissioning, and post-deployment adoption. Experience with structured requirements, process mapping, dashboards, issue tracking, root-cause analysis, acceptance testing, or product lifecycle tools. Experience leading or coordinating multi-disciplinary field teams, contractors, suppliers, and customer stakeholders. Experience training customers and technical teams and mentoring less experienced engineers, coordinators, or field personnel. Professional working proficiency in Spanish or Portuguese is beneficial for international field support. #LI-SMO