Medical Receptionist

Cardiovascular Physicians of Delaware Position: Medical Receptionist Location: in office in Bear, DE Schedule: Monday-Friday, 8am-4:30pm Job Summary The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.

Duties and Responsibilities

-Answers incoming calls from appointment queue and physician’s lines. -Schedules and reschedules appointments within the required time frame. -Understands patient inquiries and gathers information to determine how to best handle patient calls. -Registers new patient accounts in EHR system per company protocol. -Responds to referrals from outside of our practice.

-Documents messages in EHR clearly and accurately to other staff and departments. -Responds to incoming EHR messages timely per department guidelines. -Gives instructions and practice information including what is required for patient’s appointments. -Provide excellent customer service at all times. Educational Requirements and Qualifications -High school diploma or equivalent.

-High volume medical call center experience preferred. Knowledge, Skills, and Abilities -Knowledge of medical terminology. -Computer knowledge EHR and/or EMR. -Excellent verbal and written communication skills. -Excellent interpersonal and customer service skills. -Excellent organizational skills and attention to detail.

-Excellent time management skills with a proven ability to meet deadlines. Physical Requirements -Prolonged periods of sitting at a desk and working on a computer. -Finger dexterity to perform duties such as typing or writing. -Ability to speak and hear. Expectations of All Employees -Provides exceptional customer service to our patients.

-Exhibits professionalism and ethical behavior at all times. -Maintains strict confidentiality of patient and business information. -Maintains OSHA and HIPAA regulations. -Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness. -Adheres to all policies and procedures for our organization.

-Recommend improvements to policies and procedures to management. -Participates in committees, discussions and other team functions.