Account Manager

Key Responsibilities

Own day-to-day relationship for an assigned set of 8-10 clients Maintain the daily SOW delivery tracker for assigned clients — deliverable, owner, due date, status Run weekly client check-ins; flag scope or delivery risk early Coordinate with SEO, Paid Media, Social, Technology, and Content teams to keep delivery on schedule Review and send the monthly client report under their own name Act as first point of escalation on client matters before Head of Client Servicing & Delivery Must-Have Skills / Screening Criteria Proven track record owning multiple client relationships simultaneously (5+ concurrent accounts) Comfortable presenting numbers and status in a client meeting independently Organised, tracker-driven working style Confident escalating problems early rather than late Good to Have Prior experience in an education-sector or higher-ed client portfolio Exposure to digital marketing SOWs/retainer structures