Case Worker

Case Worker Summary The Case Worker serves as a vital support assistant within the Protection Interventions team, dedicated to managing the full lifecycle of cases involving vulnerable populations. This entry-level role is essential for ensuring the successful enrollment of identified cases into Psychosocial Support (PSS) activities and overseeing critical processes ranging from child abuse and neglect to labor exploitation, family restoration, and human trafficking.

The incumbent is responsible for guiding cases from initial intake through rigorous follow-up procedures to final closure, thereby upholding organizational values and delivering direct, impactful assistance to communities in need.

Responsibilities

Facilitate the enrollment of identified protection cases, including children and families, into appropriate PSS activities and support programs. Monitor and track the progress of individual cases from initial identification through active follow-up to successful case closure. Manage specific case types such as child abuse, neglect, labor exploitation, family restoration, and human trafficking with strict adherence to ethical standards.

Maintain accurate and up-to-date digital records and files using standard office productivity tools to ensure data integrity. Ensure strict confidentiality and discretion when handling sensitive client information and internal case documentation. Identify and mitigate potential risks associated with case management to safeguard the well-being of clients and the organization.

Collaborate with colleagues and external partners to coordinate comprehensive support services for vulnerable populations. Prepare reports, documents, and correspondence using Microsoft Office or Google Workspace to support operational reporting.