Patient Access Supervisor

The Cashier’s Office and STI Clinic is seeking a qualified Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center. This position supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office.

Essential Functions

Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics. Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office. Reconcile and report financial discrepancies related to transactions and claims, manage credit card purchases, and reconcile monthly statements.

Develop, revise, and update administrative protocols. Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports. Coordinate clinical staff scheduling and provide administrative coverage for both offices. Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.

Facilitate patient satisfaction surveys and chart audits. Conduct employee staff meetings. NOTE: Upon acceptance of employment you acknowledge that (i) influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.