Director Customer Experience, Provider Journey

The Director, Customer Experience, Provider Journey leads the end-to-end provider experience strategy, priorities and improvement roadmap. This role uses provider research, voice-of-customer feedback and operational data to identify needs and measure improvement. The Director works across Commercial, Client Services, Clinical Support, RCM, laboratory operations, Technology and Marketing to advance provider onboarding, ordering, TRFs, consent, reports and other journey improvements.

This is an individual leadership role with no direct reports, so the ability to lead through influence is essential.