Manager, Customer Experience, Order to Result

The Manager, Customer Experience, Order to Result owns the strategy, roadmap and improvement portfolio for the patient and provider journey from a complete, actionable order through result finalization. This role prioritizes improvements using customer, operational and business outcomes and serves as the business owner for customer experience requirements related to post-order prior authorization and financial holds, kit requests and fulfillment, sample collection and shipment, laboratory receipt, sample issues, testing status, turnaround-time visibility and result finalization.