Manager Customer Experience, Post-Test Support & Billing

The Manager, Customer Experience, Post-Test Support & Billing owns the strategy, roadmap and improvement portfolio for the patient and provider journey after result finalization. This role prioritizes improvements using customer, operational and business outcomes and serves as the business owner for customer experience requirements related to report delivery and access, non-clinical post-test support and next-step guidance, billing communications, financial assistance, payment experience, issue resolution and related handoffs.