Technical Analyst- IT Department

JOB SUMMARY

This position assists staff in Corporate Office and remote locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation, maintenance and testing of computer systems and peripherals within established guidelines. The incumbent will also assist in the maintenance and testing of servers, and associated network equipment.

KEY RESPONSIBILITIES

● Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. ● Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software. ● Ensure desktop computers are able to interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer Conferencing systems, application servers and administrative systems.

● Works with procurement staff to purchase hardware and software. ● Assesses functional needs to determine specifications for purchases. ● Assist staff to resolve issues with computer hardware or software components. ● Meet with clientele to discuss technical requirements, system functionality and provide required reports.

● Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position. KEY COMPETENCIES/QUALIFYING EXPERIENCE:

• 1 -2 years’ experience supporting Windows 7, 8 or 10 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both Desktop, laptop PCs, Hard phones, printers and other required peripherals Experience installing software, patches, updates on Desktops, Laptops and Servers.
• Experience troubleshooting basic network, software and printing issues
• Must provide Excellent Customer Service. SPECIAL CONDITIONS OF EMPLOYMENT: ● Incumbent must be prepared to work extended hours as required to get assigned tasks completed. ● Incumbent must be prepared to visit the office when required in the event of system failures or in the event of an urgent need to carry out key responsibilities. DISCLAIMER: This document outlines the duties required for the time being of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the line manager may vary duties from time to time, which do not change the general character of the job or the level of responsibility entailed.