Front Desk Representative

Description The Front Desk Representative warmly welcomes patients, recognizing their role as the first and last point of contact in the office. They manage patient check-ins by collecting co-payments and verifying insurance and demographic information. The role includes balancing daily payments, maintaining a clean and stocked waiting area, and addressing patient walk-in concerns either directly or by directing them to the appropriate team member.

They prepare reports for the next clinic day, accurately schedule and reschedule follow-up visits and in-office tests, and complete assigned electronic tasks timely. The representative communicates relevant billing information and strictly adheres to HIPAA confidentiality standards Job Duties Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office Collects predetermined co-payment and/or balance at check-in from the patient Scan and confirm insurance card and demographic information at each visit Balances payments received at the end of the day Keeps waiting room and bathroom clean and stocked throughout the day Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.

e.: refills, paperwork, payments) Prepare ROS for the following clinic day Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers Reschedules appointments as necessary Timely and accurately completes all assigned T and D jelly beans and actions Develops in-depth understanding of the in-office testing schedule Appropriately notifies billing about any add-ons through an action in the EMR Maintains strict confidentiality according to HIPAA Privacy & Security Rule Requirements Education and Qualifications High school diploma or GED, required.

Job knowledge and skills Microsoft Office Proficiency Basic knowledge of medical insurance Excellent verbal and written communication skills Computer and electronic medical record systems skills Ability to adapt to unpredictable situations within the work setting Ability to remain flexible and willing to transition/float amongst various positions Ability to independently complete assignments in a timely manner Full-Time Benefits & Perks Set scheduled 4-day work week Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days) Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas PTO accrued at 3.

08 hours per paycheck (80 hrs / yr ) 401k matching program after 1 year worked VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology Discounts through Uniforms of America, and the Working Advantage program.

Compensation

$16 per hour Salary based on experience- Starting pay will be determined based on the candidate's relevant skills, qualifications, and experience.