Assistant Front Office Manager

At The Fitzwilliam Hotel Dublin, we believe every guest interaction matters. As Assistant Front Office Manager, you will play a key role in leading our Front Office team to deliver exceptional, personalised service and create memorable experiences for every guest. Working closely with the Front Office Manager, you will support the day-to-day operation of the department, ensuring the highest standards of guest care, operational excellence and team engagement.

You will lead by example, act as a Duty Manager when required and help foster a culture where luxury hospitality, attention to detail and genuine warmth are at the heart of everything we do.

Key responsibilities

Lead by example in delivering a warm, engaging and personalised five-star guest experience Support the smooth and efficient daily operation of the Front Office department Ensure all guests receive a professional welcome and exceptional service throughout their stay Manage VIP arrivals, special requests and guest feedback with the highest level of attention and care Resolve guest concerns promptly and effectively, ensuring positive outcomes and service recovery where required Oversee room allocation and occupancy management to maximise guest satisfaction and operational efficiency Assist in leading, coaching and developing the Front Office team, fostering a positive and high-performing culture Conduct regular team briefings and ensure clear communication across the department Support revenue generation through effective upselling and promotion of hotel facilities and services Maintain hotel standards in relation to cash handling, credit control and administrative procedures Collaborate closely with Reservations, Accommodation, Concierge, Food & Beverage, Sales and Night teams to ensure a seamless guest journey Support Duty Manager shifts and assist in handling operational and guest-related matters across the hotel Ensure compliance with health, safety and security procedures at all times The ideal candidate: Previous experience in a supervisory or management role within a luxury hotel Front Office environment Proven experience acting as Duty Manager Strong leadership skills with the ability to motivate, coach and develop a team Passionate about delivering exceptional guest experiences and exceeding expectations Excellent communication, interpersonal and problem-solving skills Experience using Opera PMS or a similar hotel management system Highly organised with exceptional attention to detail Commercially aware, with experience driving upselling and revenue opportunities Calm and confident under pressure, with the ability to make effective decisions Flexible and adaptable, with availability to work shifts including evenings, weekends and public holidays Professional, positive and approachable, with a genuine passion for hospitality