Logistics Officer – Call Center

• Answering incoming call from customers or any related parties concerning or regarding logistical matters. Specifically, but not limited to, depot situations and Empty pick up / return.

• Attending to all logistical related emails from customers or all related parties. Specifically, but not limited to, depot situations and Empty pick up / return.
• Identify customers’ requirements, confirming any logistical related information, reviewing all logistic matters and providing solutions. Specifically, but not limited to, depot situations and Empty pick up / return.
• Coordinating with other MSC Logistics Department team to solve the issues.
• With Equipment control / or EDI team for standard equipment
• With MNR team for specific criteria / special equipment
• Recording all communications with customers and all related parties.
• Act as logistic department communication centre.