Export Reefer Client Support Specialist

The Export Traffic Reefer Client Support Specialist manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process. Works with direct clients, freight forwarders and NVOCC. Helps in executing all the steps required to process the reservation of an export shipment.

Considering the complexity of the type of unit managed and the specific needs and special handling required this is an advance clerk position that requires special training. Prepares the booking in our internal system based on client’s requests and needs. Assumes documentary and customer service responsibilities for all assigned shipments.

Acts as an intermediary between clients and other MSC’s departments. Ensures a monitoring process of the bookings in order that client’s requests are matched. Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.

Establishes and maintains a positive relationship with clients. Assists clients in trouble shooting and problem solving regarding the bookings assigned. Keeps a good level of communication with clients and other parties matching the guidelines of the company. Escalates unique or complex issues to the appropriate supervisor for immediate resolution.

Presence required on‑site 5 days per week Other duties as assigned.